Restaurants, bars, grocery stores and lounges all require clear norms and guidelines to run efficiently. A business’s success or failure depends heavily on how well it meets the expectations of its guests.
Standard operating procedures (SOPs) guide employees and management to meet specific standards. A well laid out, customized SOP clearly states how the brand needs to be perceived by the customer. The standardization of operational procedures enables a business’s back and front of the house operations to run smoothly by giving employees clear directions on how to carry out duties. At the same time, SOPs represent an important tool in training new hires efficiently. In addition, employee performance and daily duties can be measured easily with standardized rules and regulations.
Dining Vision has designed and translated into local languages Western and Asian SOPs and training manuals for restaurant groups and hotels. We have provided training support to businesses in Hong Kong, Thailand, Mongolia, Indonesia and Vietnam.
Some important focus areas include:
Sustainability & Operations
Corporate Social Responsibility in the Work Environment