Tailor Made Standard Operating Procedures (SOP)

Restaurant, bars, grocery shops or lounges need norms and rules to follow in order to work efficiently; success or failure are related to how well guests’ expectations are met.

SOPs or Standard Operating Procedures guide employees and management to provide specific standards. A well laid out tailor made SOP clearly states how the brand needs to look like from a customer’s perception. Standardization of operational procedures help to run smoothly all back and front of the house operations by giving clear directions to employees about how to carry out duties; at the same time they represent an important tool in training new hires efficiently. In addition, employees’ performance and daily duties can be measured easily with standard rules and regulations.

Dining Vision wrote and translated in local languages Western or Asian SOPs and Training Manuals for restaurants groups and Hotels; we supported businesses in Hong Kong, Thailand, Mongolia, Indonesia, Vietnam. For more info related to a tailor made SOP Get In Touch!

Some important focus areas:

  • Sustainability & Operations
  • Corporate Social Responsibility in the Work Environment
  • Opening and Closing SOP’s
  • Food & Beverage Preparation
  • Standard Recipes
  • Food & Beverage Presentation
  • Service Timeline From Order to Delivery
  • HACCP (Hazard Analysis Critical Control Points)
  • Food Storage
  • Products Knowledge
  • Equipment Knowledge
  • Pre-During-Post Service Duties & Responsibilities
  • Grooming and Communication Skills
  • Greeting & Seating
  • Service Sequence
  • Suggestive Selling
  • Banquet Operations
  • Events Planning
  • Handling Complaints
  • Health & Hygiene Regulations 
  • Opening and Closing SOP’s
  • Departmental SOPs

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