Bespoke Standard Operating Procedures (SOP)

Restaurants, bars, grocery stores and lounges all require clear norms and guidelines to run efficiently. A business’s success or failure depends heavily on how well it meets the expectations of its guests. 

Standard operating procedures (SOPs) guide employees and management to meet specific standards. A well laid out, customized SOP clearly states how the brand needs to be perceived by the customer. The standardization of operational procedures enables a business’s back and front of the house operations to run smoothly by giving employees clear directions on how to carry out duties. At the same time, SOPs represent an important tool in training new hires efficiently. In addition, employee performance and daily duties can be measured easily with standardized rules and regulations.

Dining Vision has designed and translated into local languages Western and Asian SOPs and training manuals for restaurant groups and hotels. We have provided training support to businesses in Hong Kong, Thailand, Mongolia, Indonesia and Vietnam. To learn more about how to get a customized SOP, please Get In Touch!

Some important area of focus include:

  • Sustainability & Operations
  • Corporate Social Responsibility in the Work Environment
  • Opening and Closing SOP’s
  • Food & Beverage Preparation
  • Standard Recipes
  • Food & Beverage Presentation
  • Service Timeline From Order to Delivery
  • HACCP (Hazard Analysis Critical Control Points)
  • Food Storage
  • Products Knowledge
  • Equipment Knowledge
  • Pre-During-Post Service Duties & Responsibilities
  • Grooming and Communication Skills
  • Greeting & Seating
  • Service Sequence
  • Suggestive Selling
  • Banquet Operations
  • Events Planning
  • Handling Complaints
  • Health & Hygiene Regulations 
  • Departmental SOPs

 

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We offer reliable solutions in Southeast Asia, online or on site. You are entitled to a FREE 30 minutes consultation. WhatsApp: +852 94742237

More info? Get In Touch!